Find out where you can get help and support for carers.
You can contact these organisations yourself without speaking to a GP first.
What is a carer?
If you are looking after someone, or helping to look after them, and they couldn’t manage without your support, then you are a carer.
The person you help could be:
- your husband, wife, civil partner or partner
- your child (if they have a disability or long-term illness)
- your parent
- a person who lives in your household (not tenants, lodgers or employees)
- a person who relies on you, such as an elderly neighbour.
Register as a carer
If you are a carer, please complete our Carer Registration form and return it to us at the surgery. Doing so will help us to:
- support you with any physical or mental health issues you may have
- refer you to other local services
- assess whether you are eligible for the GP Carers Break Scheme. Also known as the Personal Health Budget, this is worth up to £300. You can use it to take a break from caring, or to help your general wellbeing.
Please note you need to be registered as a patient with the surgery before you complete this form.
Action for Carers Surrey
This organisation provides free independent advice and information – practical, financial and emotional – to support all Surrey carers of all ages and professionals who work with carers.
The service is free.See things that Action for Carers Surrey can help with
- support and advice for unpaid carers
Phone: 0303 040 1234
Crossroads Care Surrey
A charity which specialises in providing respite breaks for unpaid carers so they can get some all-important downtime.
Patients can self-refer for support by contacting Crossroads Care Surrey.
The service is free.See things that Crossroads Care Surrey can help with
- support and advice for unpaid carers
- care replacement breaks for unpaid carers
- carer self-assessment
- carers card
Phone: 01372 869 970
Email: enquiries@crosscroadscaresurrey.org.uk
Surrey County Council
Surrey Council provides a wide range of services and information for carers including help on looking after yourself as well as the person you care for. They also have a Carers Assessment Form. This is not an assessment of you as a carer. By completing the form, it can help them create a support plan for you to get extra help.
Other organisations that could help you
There are a number of other NHS services and charity groups that work in our area.
About 1 in 20 people will get bowel cancer in their life. It affects men and women.
Screening can help detect bowel cancer early, when it’s easier to treat.
How it works
You use a home test kit to do the screening.
If you’re 60 to 74, you’ll be sent a kit every 2 years. The programme is expanding to eventually include those aged 50-59, so currently 56 year olds, and some 58 year olds, are also eligible for screening.
If you’re 75 or over, you can ask for a kit every 2 years. Call the free bowel cancer screening helpline on 0800 707 60 60.
If you’re younger than 56 and you’re worried because you have a family history of bowel cancer, speak to your GP.
Call the free bowel cancer screening helpline on 0800 707 60 60 if you have not been sent a test and you think you need one.
If you are worried about your symptoms
You can read about symptoms of bowel cancer on the NHS website.
If you have symptoms that you are worried about you can request an appointment.
Find out more on the NHS website
Visit the NHS website guide to bowel cancer screening
You can also find information about bowel cancer from:
When you request an appointment, we’ll recommend the best person and type of appointment for your issue.
We have a range of clinical roles at the surgery.
Request an appointment using the NHS app or website
The NHS app is a quick way to access NHS services, without needing to contact a GP. You can read more about the app on the NHS website.
You can request an appointment online using your NHS account.
You will need the NHS app or to know your NHS account details.
You’ll be asked to provide information about your request.
We’ll review your answers during practice hours and contact you to make sure you get the right help.
This could be
- self-care advice
- a follow-up phone call
- a follow-up video call
- an in-person appointment
You will need the NHS app or to know your NHS account details.
You need to be registered with the practice to use this service.
Request an appointment using the NHS app or website
Request an appointment using an online form
You can request an appointment by telling us about your condition or symptoms using an online form.
We’ll review your answers during practice hours and contact you to make sure you get the right help.
This could be
- self-care advice
- a follow-up phone call
- an in-person appointment
You need to be registered with the practice to use this service.
Request an appointment using an online form
Contact the surgery by phone
You can call the surgery to request an appointment.
See surgery contact details
Non-urgent advice: Call 111 if you need urgent advice
NHS 111 can help if you have an urgent medical problem and you’re not sure what to do.
To get help:
go to
111.nhs.uk (for people aged 5 and over only)
call 111
Available 24 hours a day, 7 days a week.
The NHS Health Check is a free check-up of your overall health.
As we get older, we have a higher risk of developing certain health conditions. These check-ups help find ways to lower this risk.
How it helps you
An NHS Health Check can tell you if you’re at higher risk of getting certain health problems. This includes:
- heart disease
- diabetes
- kidney disease
- strokes
During the check-up, we’ll discuss how to reduce your risk and help you make a plan to stay healthy.
If you’re over 65, we’ll also talk about the signs and symptoms of dementia.
Who is eligible
You are eligible for an NHS Health Check every 5 years if you’re between 40 and 74 years of age.
You may get an automatic invitation from the surgery or your local authority.
If you do not get an invite, but think you’re eligible, please contact the practice.
What to expect
An NHS Health Check takes about 30 minutes. A nurse or healthcare assistant will:
- ask some questions about your lifestyle and family history
- measure your height and weight
- take your blood pressure
- do a blood test
We’ll then give you personalised advice to help you stay healthy.
How to book
Request an appointment at the surgery
If you think you are eligible for an NHS Health Check, you can request an appointment at the surgery.
Contact the surgery by phone
If you think you are eligible for an NHS Health Check, you can contact the surgery to ask for an appointment.
See surgery contact details
Find out more about referrals
For more information, read NHS advice about NHS health checks.
If you are monitoring your blood pressure, you can send your results to the surgery.
Submit blood pressure readings using an online form
Follow the link below to submit blood pressure readings. Select “Admin query” on the first page of the form, and then “Something else”.
Your GP will review the results and get in touch if they need to follow up.
Find out where you can get help and support for bereavement.
What to do when someone dies
The first thing to do when someone dies depends on the circumstances of their death.
- If someone dies at home and their death was expected, please contact the surgery. You should also call their nearest relative, if that isn’t you.
- If someone dies unexpectedly, call 999.
- If someone dies in hospital, the hospital will explain what you need to do.
See a step-by-step guide on what to do when someone dies (gov.uk)
What the surgery does when someone dies
When you tell us that someone has died, we:
- notify the medical examiner’s office and
- provide them with the medical information that they need about the person who has died.
- we will give you access to our Bereavement Line, to enable you to ask questions directly without the queues.
The medical examiner’s office will then sign the death certificate. They’ll also send an electronic copy to the registrar’s office at the council, and contact you to:
- Explain the cause of death
- Answer any questions you have
- Inform you that you can make an appointment to register the death.
The medical examiner may decide that the death needs further investigation. This may be because the death is unexpected, or the cause is unknown. In these cases, they will contact the coroner.
You can contact the Medical Examiner Office directly: Find your nearest Medical Examiner office.
You can read more about what to do after someone dies on the Surrey County Council website.
Bereavement support
The following organisations provide help and support with bereavement. You can contact them yourself – you don’t need to speak to a GP first.
If you prefer, you can still request an appointment with the surgery.
Phone: See website for details.
Cruse Bereavement Care
Support, advice and information for children, young people and adults when someone dies. The charity also works to enhance society’s care of bereaved people.
Request an appointment at the surgery
If the services above are not suitable, you can request an appointment at the surgery.
Other organisations that could help you
There are a number of other NHS services and charity groups that work in our area.
If you cannot keep an appointment, please cancel it as soon as possible so we can help another patient.
Cancel using the NHS app or website
The NHS app is a quick way to access NHS services. Using the NHS app means you do not need to enter your personal details each time you contact the surgery. You can read more about the app on the NHS website.
You can cancel an appointment online using the NHS app or website.
You will need the NHS app or your NHS account login details.
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See things that we can help with
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Quote / Testimonial: You may need to ask the surgery for access to view your medical records in your NHS account. You’ll only need to do this once.